Case Study
Toim Technology helps regional freight company move to national operation
Executive Summary
Rod Pilon Transport, established in 1972 by Roddy Pilon in Dubbo, New South Wales, has evolved from a single-truck operation into a nationwide enterprise.
By 1975, the company expanded its services to include road trains, extending its reach across Australia. Today, Rod Pilon Transport operates a diverse fleet comprising over 50 prime movers, table top trucks, and utes, along with more than 150 trailers, including tautliners, flat tops, and extendibles.
This extensive fleet enables the company to handle transport requirements of up to 100 tonnes.
The company maintains multiple distribution locations, with its head office at 31L Narromine Rd, Dubbo, NSW 2830. Additional terminals are in Sydney, Brisbane, Melbourne, Mount Isa, and Moree, facilitating efficient nationwide operations.
As a 100% Australian-owned family business, Rod Pilon Transport is committed to reliable and comprehensive transport solutions nationwide.
mission facts
Industry – Logistics
Established – 1975
Location – Dubbo NSW
Fleet Size – 50 Prime Movers
Freight Depots – 6
Toim at a Glance
Toim is a regional technology solutions provider dedicated to delivering enterprise-grade cloud services and IT solutions tailored to the needs of regional organisations. The company’s private cloud infrastructure, developed by Tom and his team, results from years of network and infrastructure integration expertise. With a reputation as a critical thought leader in “edge cloud” technology across regional Australia, Toim ensures advanced capabilities are accessible outside major metropolitan areas.
Tom and his team are deeply committed to bridging the technological divide and ensuring regional communities benefit from the same high-quality, innovative solutions as their urban counterparts. Their focus on empowering regional Australia through state-of-the-art technology reflects a passion for fostering equal access to advanced IT services nationwide.
The Challenge
Rod Pilon Transport, specialises in bulk freight for mining, agriculture, and pharmaceutical sectors.
However, the company faced significant challenges, including poor response times and needing more strategic support from previous providers.
These issues impacted operational efficiency, innovation, and local engagement. The absence of planning hindered initiatives like remote-controlled depot gates, while limited on-site service and support constrained progress.
Rod Pilon Transport sought a partner offering flexibility and advanced expertise to support automation and modernisation.
mission challenges
Slow Response Times: Inefficient support from previous providers led to delays, affecting operational efficiency and customer satisfaction.
Lack of Strategic Vision: Inadequate planning could have helped innovation, stalling key projects like remote-controlled depot gates.
Minimal On-Site Support: Limited presence at depots disrupted operations and reduced the ability to address real-time issues effectively.
Rigid Service Models: Previous providers lacked flexibility, making adapting to Rod Pilon’s evolving needs and growth objectives difficult.
Need for Modernisation: Legacy systems and a lack of expertise from partners delayed automation, impacting the company’s goal of improving efficiency and competitiveness.
The Solution
Rod Pilon Transport revolutionised its operations with cutting-edge technology solutions, addressing critical challenges and driving efficiency.
The company strengthened its infrastructure by deploying a multi-site WAN and private cloud server with advanced security appliances.
A unified communications platform consolidated telephony into a seamless cloud system, enhancing connectivity and collaboration.
Cloud document automation streamlined workflows, boosting efficiency and reducing manual processes.
Implementing a modern local network framework enabled cloud-managed security cameras with remote monitoring and management, ensuring enhanced security.
mission results
Deployed a multi-site WAN and private cloud server with advanced security.
Unified telephony into a single cloud-based system, simplifying communication and improving collaboration.
Implemented cloud document automation to eliminate manual tasks, accelerate workflows, and boost productivity.
Installed cloud-managed security cameras with 24/7 remote monitoring, enhancing safety and visibility.
Introduced a unified access control system, securing depots and enabling seamless, centralised operations management.
Before TOIM, our IT setup was a bit of a patchwork, getting critical help was tough and business improvement projects impossible. Since teaming up with TOIM, it’s been a whole different story—support is exceptional and we’ve been running a lot more efficiently, growing and securing the Pilon’s network with way fewer bumps in the road.
Our partnership with TOIM is a vital for our business growth and success.
Paul May
Manager
The Outcome
Rod Pilon Transport transformed its operations by adopting advanced technology, achieving enhanced efficiency, security, and streamlined processes.
A multi-site WAN and private cloud server improved network reliability. At the same time, a unified cloud based communications platform boosted collaboration and reduced costs.
Cloud document automation increased productivity by simplifying workflows. A modern local network enabled remote-monitored security cameras, enhancing safety, and a centralised access control system improved depot security and oversight.
These solutions reduced downtime, improved customer satisfaction, and positioned Rod Pilon Transport as a scalable, forward-thinking business ready to meet future demands in the mining, agriculture, and pharmaceutical sectors.
Upgraded Network and Security
Implemented a robust multi-site WAN and private cloud server with advanced security, enhancing network reliability, protecting critical data, and ensuring seamless operations across all locations.
Unified Communications
Integrated all telephony into a single, cloud-based system, streamlining communication, reducing costs, and enabling seamless collaboration between teams, regardless of location.
Process Automation
Deployed a powerful cloud document automation solution, eliminating manual processes, accelerating workflows, and improving operational efficiency across critical business functions.
Remote Monitoring and Security
Established a modern local network framework to support advanced, cloud managed security cameras with 24/7 remote monitoring, improving safety and situational awareness.
Centralised Access Control
Implemented a unified access control system, securing all depots while providing comprehensive oversight and seamless management for enhancedoperational control and safety.
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